Our Process
No fluff. No guesswork. Just clear steps that help you get where you're going — with full transparency every step of the way.
HOW WE WORK
What to expect when you work with us
Every project (design & accessibility services) follows the same core principles. You'll always know what's happening, what's next, and what to expect.
Discovery & Consultation
We start with a real conversation — your goals, your audience, your pain points. No lengthy intake forms. Just a focused, productive call.
Strategy & Scoping
Clear scope of work, pricing, and timelines — set before anything begins. No surprise add-ons. No moving goalposts.
Design & Build
Accessibility is built in from the ground up — not retrofitted at the end. Every decision considers your audience and goals.
Review & Refine
You review, give feedback, we refine. Collaborative and unhurried — we'd rather get it right than get it out the door fast.
Launch & Handoff
We launch and make sure you know how to manage your site with confidence. You won't be left wondering what to do next.
THE WAY WE DO BUSINESS
Our operating principles
These five values guide every decision, every project, and every client relationship.
Transparency
Clear pricing, honest timelines, straightforward communication.
Expertise that evolves
We stay current with WCAG updates so our clients get cutting-edge solutions.
People-first approach
Every decision considers real users with real needs.
Results-driven focus
Beautiful websites that convert. Compliance that means usability.
Partnership mentality
Your wins are our wins. We structure everything around mutual benefit.
Services included in our process
Accessibility services
All platforms — WordPress, Squarespace, Wix, Shopify & more
Website auditsDetailed WCAG-based review of your existing site with a prioritized findings report
Audit & remediationsWe audit your site and fix the issues — full compliance handled end to end
Document remediationsPDFs, forms, and downloads made accessible for screen readers and assistive tech
Training & maintenance supportOngoing guidance and education to help you stay compliant as your site evolves
Web design projects
Squarespace — built accessible by default
New website buildsFull custom Squarespace site designed around your brand and audience
Website refreshes & redesignsModernize or restructure an existing site without starting from scratch
Hire-for-a-day projectsOne focused day for updates, improvements, or targeted changes
Pro website auditsIn-depth review of your current site with a clear improvement roadmap
WCAG 2.1 AA compliant by defaultAccessibility isn't an add-on — it's built into every project from day one
Let’s get your project started